Vertex Law

Vertex Law has helped to secure the continuation of a potentially life-saving service. The Kings Hill based firm acted for Dover District Council during negotiations to transfer the White Cliffs Careline service, which provides at least 1550 vulnerable residents with 24-hour assistance, to neighbouring Shepway District Council.

 

Agreements negotiated by Kate Mayor, of Vertex Law, ensured both parties worked together to achieve a mutually beneficial service transition.
 

The handover ensures the service continues without disruption for its users, many of whom are elderly or in sheltered accommodation. Shepway District Council already operates a similar scheme, making it the ideal candidate to take over the running of the Careline.
 

Vertex’s involvement ensured a number of complicated profit sharing arrangements were satisfied along with a Service Level Agreement for the provision of the Careline to Dover’s sheltered tenants. 

Vertex also assisted in drafting and negotiating the service agreement for Shepway District Council to provide Dover’s out-of-hours service line, which is used in the event of a major disruption or natural disaster.
 

Vertex Law’s Kate Mayor, who acted for Dover District Council throughout negotiations, said, “The arrangement means that the elderly population in Dover district is still being looked after, and, importantly, that they have a familiar and efficient Careline service, which they might otherwise have lost. All parties involved were very keen to ensure a smooth service transition to protect these vulnerable people.”
 

Christine Waterman, Head of Housing, Culture & Community Safety at Dover District Council, said, “We couldn’t have done it without Kate. Her professionalism, flexibility and good humour have been invaluable. I would be delighted to work with Vertex again in the future.”